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Solar Sean Privacy Notice

Last updated on 8/4/2024.

This Privacy Notice describes the information that Solar Sean collects, uses, shares, and stores when you share your personal information with us. This Privacy Notice applies to information we collect about you in many contexts and describes the choices you have to manage your information and privacy preferences.

We may make updates or additions to this Privacy Notice, so we encourage you to review it periodically.

Solar Sean Values Your Privacy

Solar Sean's commitment to providing security and peace of mind extends to how we handle Personal Information. Solar Sean builds and maintains consumer trust by protecting Personal Information including Sensitive Personal Information.

Information We Collect

We collect information that helps us contact you, provide our products and services to you and carry out certain business purposes described below. If we can use this information to identify you, we consider it personal information. This means that data that directly identifies you (like your name) and data that does not directly identify you but that can reasonably be used to identify you is considered personal to you (“Personal Information”).

Generally, we collect the following categories of Personal Information and share these categories of Personal Information with third parties, as follows:

  • Identifiers: Identifiers: such as your name, physical address, email address, telephone number. 
  • Commercial Information such as information about purchases or quotes, information about subscriptions, products and services you have shown interest in, and other commercial information.
  • Customer records: such as signature, physical characteristics or description, and information about your home or property. This information is only collected directly from customers.
  • Internet or other electronic network activity: such as browsing history, search history, device and browser information, chat logs, and information about your interactions with and use of our products, services, and social media.
  • Professional or employment-related information: such as your job title, employer, and income.

Categories of Third Parties with Whom We Disclose Personal Information for a Business or Commercial Purpose

  • Corporate parents, affiliates, and subsidiaries 

  • Service providers 

  • Business partners 

  • For legal, security, and safety purposes 

  • In connection with a corporate transaction 

  • Entities to which you have consented to the disclosure 

Your personal information is never sold or shared with third parties other than those mentioned above.

Sources Of Information

In addition to collecting information directly from you, we may receive Personal Information about you from other sources including  data collection technologies (Cookies and Other Tracking Technologies), our service providers who work with us to provide our products and services, and from other lawful sources. Information we collect about you may be combined with other information we collect about you from other sources.

We collect information about you from the following sources:

Directly from you. We collect information that you provide to us, such as when you request a quote, contact us, or interact with us on our websites or via phone calls, text messages, chats, emails, webforms, or social media.

Data collected automatically through tracking technologies. We may automatically collect information or inferences about you through tracking technologies such as cookies.

Third parties. We may collect or receive Personal Information through referral programs and lead generation. We may also obtain information about you from business partners, public sources and databases, data brokers, social media companies, and other parties.

How We Use Your Information

We process the Personal Information described above for a variety of business and commercial purposes, including to communicate with you, for security and fraud prevention, and to comply with the law. We may also use your Personal Information for other purposes with your consent.

We may use your Personal Information to provide you with products and services and to manage and support our business functions, as follows:

To provide and personalize our services, such as processing or fulfilling orders and transactions, providing our products and services, processing payments, providing customer service, maintaining or servicing accounts, providing financing, verifying customer information, creating and maintaining business records, verifying eligibility for products or services, and undertaking or providing similar services.

For internal research and development, such as testing and verifying the quality of our products and services, improving the quality of our products and services, and creating new products and services.

Communicating with you, including through our service providers, such as responding to your questions and comments, and notifying you of updates to our products and services.

To monitor and record any communications we have with you, including phone conversations and SMS text messaging (in compliance with applicable laws), chat sessions, and emails to ensure we're providing you with quality service and meeting our legal responsibilities.

For legal, security, or safety reasons, such as protecting our and our users’ safety, property, or rights, complying with legal requirements, enforcing our terms, conditions, and policies, detecting, preventing, and responding to security incidents, and protecting against malicious, deceptive, fraudulent, or illegal activity.

As part of a corporate transaction, such as in connection with the sale of part or all of our assets or business, the acquisition of part or all another business or another business’ assets, or another corporate transaction, including bankruptcy.

For marketing, such as sending information on our products and services or those of our affiliates, business partners, or other third parties. This may include using your information to send you emails, newsletters, surveys, promotions, or news about events.

We may also use anonymized, de-identified, or aggregated information for the purposes permitted by law. We will not collect additional categories of Personal Information, use, or share your information for materially different, unrelated, or incompatible purposes without providing a form of notice and obtaining your express consent where required by law or regulation.

How We Disclose Your Information

We may disclose Personal Information described above with our affiliates and subsidiaries, service providers who act on our behalf, our business partners, third parties pursuant to legal purposes, or to others with your consent.

Cookies and Other Tracking Technologies

Like many websites and applications, we and our service providers and business partners automatically collect certain information about you when you use and interact with our websites, social media accounts, mobile applications, and emails (collectively, “Online Services”). We collect this information using tools such as cookies, web beacons, pixels, tags, embedded scripts, session replay tools, SDKs, and other tracking technologies (collectively, “Tracking Technologies”).

The below descriptions will help you understand these Tracking Technologies so that you can make informed choices about them.

  • Cookies are a type of technology that install a small amount of information on a user's computer or other device when they visit a website. Cookies permit a website to, for example, recognize you each time you visit the website visits using that computer or device.
  • Pixels, web beacons, and tags are types of code or transparent graphics that contain a unique identifier. These technologies provide analytical information about the user experience and help us customize our marketing activities. In contrast to cookies, which are stored on a user's computer hard drive, these technologies are embedded invisibly on web pages.
  • Session replay tools record your interactions with the Services, such as how you move throughout our Services and engage with our webforms. This information helps us identify and fix technical issues visitors may be having with the Services.
  • Embedded scripts and SDKs are other types of code that we may use. They allow us to build and integrate custom experiences on our mobile applications and other online properties, some of which may be developed by a third party.

We use Tracking Technologies to customize your visit, save your preferences, manage content, gather usage information, personalize marketing, and serve advertising (including targeted, interest-based advertising).